FAQ

1. What are the delivery times?

Orders are shipped within 24 to 48 hours and delivered within 3 to 7 business days, depending on your location. A tracking number will be emailed to you as soon as your order is shipped, allowing you to track your package in real time.

2. Can I return an item if the size or style does not suit me?

Yes, you can return an item if the size or style doesn't suit you. You have 14 days after receipt to make a return. Returned items must be in their original condition, unworn, and in their original packaging.
Return shipping costs are the customer's responsibility. Ellefessya cannot be held responsible for any loss or theft of the returned package during shipping.
Before making a return, it is imperative to complete our return form . Once the form has been validated and the item received in perfect condition, a full refund will be issued.

3. What payment methods are accepted?

We accept payments via credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment solutions.

4. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. This number will allow you to track your package in real time until it is delivered.

5. Do you offer international shipping?

Yes, we ship to several countries. Delivery costs and times vary depending on the destination. This information will be displayed to you when you place your order.

6. How can I contact customer service?

Our team is available to answer any questions you may have. You can contact us via WhatsApp at 0652276725 or through our contact form available on our website.

7. How to choose the right size?

We provide detailed size guides on each product page to help you make the right choice. If you're between sizes, we recommend sizing up for a more comfortable fit.
If you have any doubts or specific questions, please do not hesitate to contact us for personalized advice :)